Get in Touch With Us
As a specialized extruder manufacturer and supplier from China, we welcome you to contact us anytime! Simply complete this contact form, and we will respond to you promptly.
Quick Answers to Your Top Questions
Frequently Asked Questions (FAQs)
Find answers to common questions related to extruders. If you cannot find the information you need here, please contact us.
A:We support mainstream international trade payment methods: Telegraphic Transfer (T/T), Irrevocable Letter of Credit (L/C), and PayPal. Installment payment can be negotiated for large orders. Payment processes comply with international trade practices, providing comprehensive protection for both parties’ fund security.
A:Pricing is based on model specifications, custom parameters (such as screw configuration, temperature control system), order quantity, and certification requirements (e.g., CE). Calculations adhere to international industry standards, with transparent quotes provided and no hidden fees.
A:The entire machine comes with a 1-year warranty, and core components (screw, motor) have an extended 3-month warranty. During the warranty period, free maintenance parts and technical support are provided; cost-price parts supply is available for life after the warranty expires.
A:For refunds due to non-quality issues, the customer shall bear round-trip shipping costs and any incurred customization/processing fees. If the equipment is confirmed to have quality issues after inspection, a full refund can be applied for within 7 working days, with simultaneous assistance in handling after-sales matters.
A:The production cycle for standard models is 2-4 weeks, and 4-6 weeks for customized models; international shipping takes 7-15 days. Expedited production is available (additional fees to be negotiated), with real-time updates on production and logistics progress provided after ordering.
A:We offer global on-site installation and commissioning services (the customer shall bear the engineer’s travel, accommodation, and meal expenses). Free video guidance is also available, accompanied by detailed operation manuals and multilingual technical support.
What Our Clients Say
Contacted UET Machine via its official website—customer service replied in an hour and linked me to a technical consultant. I asked about twin-screw extruder capacity compatibility and customization lead time. They patiently answered, sharing equipment specs and past projects. Efficient, professional communication—no gimmicks—boosted my cooperation confidence. I submitted preliminary purchase intent.
Mike Johnson
Production Manager
We required customized extrusion equipment for our new R&D project. Submitted requirements via the contact form and got a same-day response. The technical team proactively understood our material and process needs, offering targeted solutions. Customer service followed up on progress regularly and answered questions promptly. Their customer-centric approach is reassuring, and we’re now in the sample testing phase.
Emily Davis
R&D Director
After comparing multiple extruder suppliers, UET responded fastest. Inquiring about quotes and delivery cycles, their team provided a transparent quote with detailed cost breakdowns and no hidden fees. Subsequent questions were answered promptly, making communication smooth. We experienced excellent professional service and ultimately chose to cooperate with them. The equipment has been successfully delivered.
David Wilson
Purchasing Supervisor
We had operational issues post-equipment installation. Contacted UET’s after-sales via the official website—engineers resolved it quickly via video guidance. Earlier, inquiring about equipment maintenance and spare parts, customer service detailed the warranty policy and parts procurement process. The thoughtful end-to-end support gives us peace of mind for future use, and I’ve recommended UET to industry colleagues.
Sophia Martinez
Technical Lead